Definition |
This system was introduced by the Korean government to broadly inform enterprises or institutions
which offer excellent services, to strengthen competitiveness of service industry. The examiners, who are
experts it is each category, access the level of the service quality at the business premises, to its customers
and by surprise visit, through objective and impartial examinations, and to offer the direction for improvement.
This is the system of announcing an outstanding service quality business, by awarding it with a certification of
attestation, to an enterprise or an institution which excels in its outcome on improvement of its service quality
(legal authority) Article 3 and Article 6 of Quality Management and Safety and Maintenance of Industrial
Products Law (bulletin 2004-131 Ministry of Industrial Materials) Regulation on service quality certification)
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